Introduction

This contractual document will govern the General Conditions for contracting products or services (hereinafter, «Conditions») through the website ribesartista.com, owned by LLUIS GARCIA RIBES, hereinafter, PROVIDER, whose contact details also appear in the Legal Notice of this Website.

These Conditions can be modified at any time. It is the responsibility of the CUSTOMER to read them periodically, since those in force at the time of placing orders will be applicable.

The contracts will not be subject to any formality except for the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Accepting this document implies that the CUSTOMER:

  • Has read and understood the above.
  • Is a person with sufficient capacity to enter into contract.
  • Assumes all the obligations set forth herein.

These conditions will be valid indefinitely and applicable to all orders submitted through the PROVIDER’s website.

The PROVIDER informs that the business is liable and understands the current laws of the countries to which it sends its products and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions acquired prior to the modification.

Identity of the contracting parties

On one part, the PROVIDER of the products or services contracted by the CUSTOMER, LLUIS GARCIA RIBES, whose registered address is at Carrer Correu 89, 2º 2ª – 08800 Vilanova i la Geltrú (Barcelona), TIN 46614546D and telephone number for customer service 630082747.

And on the other part, the CUSTOMER, is fully liable for the use and safeguarding of which and for the truthfulness of the personal data submitted to the PROVIDER.

Purpose of the contract

The purpose of this contract is to regulate the contractual trade relationship between the PROVIDER and the CUSTOMER, which arises when the CUSTOMER accepts by ticking the corresponding box during the online contracting process.

The contractual trade relationship involves the delivery of a specific product, in exchange for a certain price which is publicly displayed on the website.

Contracting procedure

The CUSTOMER, in order to access the products services offered by the PROVIDER, must be an adult. For this reason, the CUSTOMER must freely and voluntarily provide the personal data required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data and the Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data as detailed in the Legal Notice and Privacy Policy found on this website.

In accordance with the requirements of Article 27 of Spanish Law 34/2002 on Services of the Information Society and E-Commerce (LSSICE), the following steps will be followed during the contracting procedure:

  1. General contracting clauses.
  2. Shipment of orders.
  3. Right of withdrawal.
  4. Claims.
  5. Force majeure.
  6. Competency.
  7. General information of the offer.
  8. Price and period of validity of the offer.
  9. Shipping costs.
  10. Payment method, expenses and discounts.
  11. Purchase process.
  12. Applicable warranties.
  13. Guarantees and returns.
  14. Applicable law and jurisdiction.

1- GENERAL CONTRACTING CLAUSES

Unless otherwise stipulated in writing, placing an order with the PROVIDER shall imply the acceptance by the CUSTOMER of these legal terms and conditions. No stipulation made by the CUSTOMER may differ from those made by the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

2- SHIPMENT OF ORDERS

The PROVIDER will not ship any order or activate any service until it has been verified that payment has been made.

Shipment of goods will usually be made using EXPRESS COURIER (POSTAL EXPRESS, SEUR, UPS, STD, etc.), according to the destination indicated by the CUSTOMER.

Failure to carry out the remote contract

Delivery dates or times are approximate, and delays do not constitute a fundamental breach. In the event that the PROVIDER has not delivered the goods within 30 days of the agreed delivery date, due to the unavailability of the product, the CUSTOMER must be informed and will be entitled to cancel the order and will receive a refund of the total amount paid at no additional cost, and without any liability for damages attributable to the PROVIDER.

The delivery period is usually between 7 and 14 working days, depending on the delivery location and payment method chosen. This period is providing that the goods have been confirmed as available and the full payment of the order has been verified.

The PROVIDER will not accept any liability if the delivery of the product is not fulfilled because of false, inaccurate or incomplete information provided by the CUSTOMER.

The delivery shall be deemed to have taken place when the CUSTOMER has received the products from the courier and the CUSTOMER, or their representative, has signed a document confirming receipt of the delivery.

It is the CUSTOMER’s responsibility to check the products upon receipt and ensure that everything claimed in the delivery receipt document can be justified.

In the event that the contract does not involve the physical delivery of a product, but an activation of some services, being these directly downloaded from the website, the PROVIDER will inform the CUSTOMER in advance of the procedure to be followed in order to download the product.

3- RIGHT OF WITHDRAWAL

The CUSTOMER has the same rights and period to return and/or report possible flaws or defects in the online products or services as they do for offline products or services.

The CUSTOMER has a period of fourteen calendar days from the date of receipt of the product to return it (Article 71 of Spanish Law 3/2014 of 27 March). Unless the return is made due to defects in the product, shipping costs will be paid for by the CUSTOMER. The product must be returned in its original packaging and in perfect condition and, if a service is provided, on the day of activation and/or download.

The right of withdrawal shall not apply in the following cases:

  • If the product is not returned in perfect condition.
  • If the product packaging is not the original or is not in perfect condition. The original packaging must be used to protect the product so that it arrives in perfect condition and applying seals and adhesive tapes directly to the product is prohibited.
  • When the product is opened without proof of having been used.
  • In the case of personalised products or products that, for hygiene reasons or other legally established exceptionslegally provided for in Article 103 of Law 3/2014 of 27 March.
  • In the provision of products made according to the specifications of the CUSTOMER or clearly personalised.

The PROVIDER must be informed of any return, with the request for a return number through the form provided for this purpose, or by emailing art@lluisgarciaribes.com, indicating the corresponding invoice number or order number.

Once the CUSTOMER has received the return number, they will send the product, indicating this number in the delivery note, covering the shipping costs themselves, to the PROVIDER at LLUIS GARCIA RIBES, Carrer Correu 89, 2º 2ª – 08800 Vilanova i la Geltrú (Barcelona).

4- COMPLAINTS

Any complaint that the CUSTOMER deems appropriate should be dealt with as soon as possible, and can be made by contacting the following contact addresses:

Postal address: LLUIS GARCIA RIBES, Carrer Correu, 89 – 2º 2ª 08800 Vilanova i la Geltrú (Barcelona)
Telephone: 630082747
Email: art@lluisgarciaribes.com

Online Dispute Resolution (ODR)

In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free online access platform for the resolution of conflicts between the CUSTOMER and the PROVIDER without the need to resort to courts of law, through the intervention of a third party called the Dispute Resolution Body, which acts as an intermediary between them. This is a neutral body which will consult both parties in order to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

5. FORCE MAJEURE

The parties shall not be liable for any fault due to any greater cause. Fulfilment of the obligation shall be delayed until after the end of the case of force majeure.

6- COMPETENCY

The CUSTOMER may not assign, transfer or transmit the rights, responsibilities and obligations agreed in the purchase.

If any of the terms and conditions are considered null or impossible to fulfil, the validity, legality and fulfilment of the remaining terms and conditions shall not be affected or modified in any way.

The CUSTOMER declares to have read, understood and accepted these Conditions in their entirety.

7- GENERAL INFORMATION OF THE OFFER

All sales and deliveries made by the PROVIDER are subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of LLUIS GARCIA RIBES or stipulated herein shall take effect, unless expressly agreed in writing and signed by the PROVIDER, in which case, these particular agreements shall prevail.

Given the continuous technical advances and product improvements, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertisements, as long as this does not affect the value of the products offered. These changes shall also apply in the event that, for any reason, the possibility of supplying the products offered is affected.

8- PRICE AND PERIOD OF VALIDITY OF THE OFFER

The prices indicated for each product include Value Added Tax (VAT) or any other applicable taxes. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, insurance or any other additional services and attachments to the product purchased.

The prices applicable to each product are those published on the website and shall be shown in Euros. The CUSTOMER accepts that the economic valuation of some of the products may vary in real time.

Before making your purchase, you can check all details of the estimate online: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the total amount of the purchase. Prices may change daily as long as the order has not been placed.

Once the order has been placed, prices will be maintained regardless of whether the products are available.

Any payment made to the PROVIDER entails sending an invoice in the name of the registered CUSTOMER or of the company name that they indicated while placing the order. This invoice will be sent with the purchased product, as well as in PDF format to the email address provided by the CUSTOMER.

For any information about the order, the CUSTOMER may contact the PROVIDER’s customer service by calling 630082747 or by emailing art@lluisgarciaribes.com.

9- SHIPPING COSTS

The prices do not include shipping or communication expenses, installation or download or additional services, unless expressly agreed otherwise in writing.

Shipping costs will be calculated and agreed with the CUSTOMER before sending the work.

10- PAYMENT METHODS, CHARGES AND DISCOUNTS

The PROVIDER accepts the following payment methods for orders:

Bank transfer:
By cash deposit or bank transfer in favor of the PROVIDER in the account number of the OPEN BANK entity with IBAN ES64 0073 0100 5505 3508 1425.
The CUSTOMER has a period of 48 hours. to make the transfer counting from the order date. After this period, the order will be canceled if the payment has not been received.

Security measures

The website uses generally accepted information security techniques within the industry, such as firewalls, access control procedures and cryptographic mechanisms, with the aim of preventing unauthorised access to data. To achieve these purposes, the CUSTOMER/client agrees that the provider will obtain data for the purpose of the corresponding access control authentication.

The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.

The following activities are prohibited by the card brands’ programmes: the sale or offer of a product that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder.

11- PURCHASE PROCESS Basket (budget simulation)

Any product from our catalogue can be added to the basket. In the basket you can only view the products, quantity, price and total cost. Once the basket has been saved, the taxes, charges and discounts will be calculated according to the payment and shipping details entered.

Baskets have no administrative link, it is only a section where you can simulate an order without any commitment from either party.

Follow the steps below to correctly place an order from the basket:

– Confirm billing details.
– Confirm shipping address.
– Select payment method.
– Place your order (buy).

Once the order has been processed, the system instantly sends an email to the PROVIDER’s management department and another to the e-mail of the CUSTOMER confirming that the order has been placed.

Orders (purchase requests)

Within a maximum of 24 hours, on working days, an email will be sent to the CUSTOMER confirming the status of the order and the approximate date of shipment and/or delivery.

12- APPLICABLE WARRANTIES

All products offered on the website are completely original, unless otherwise stated in their description. They all have a two-year warranty period in accordance with the criteria and conditions described in the Spanish Royal Legislative Decree 1/2007 of 16 November, approving the revision of the General Law for the defence of consumers and CUSTOMERs and other complementary laws.

13- GUARANTEES AND REFUNDS

The guarantee of the products offered responds to the following articles based on the Spanish Law 23/2003 of 10 July on the guarantees of the sale of consumer goods:

I) Compliance of the products with the contract

  1. Unless there is proof to the contrary, products shall be deemed to conform with the contract provided that they fulfil all the requirements set out below, unless the circumstances of the case deem any of them inapplicable:
  2. They match the description and qualities stated by LLUIS GARCIA RIBES.
  3. They are fit for the purposes for which such products are usually intended.
  4. They are fit for any special use required by the customer if they have informed LLUIS GARCIA RIBES of this when the contract is executed, provided that they have accepted that the product is fit for such use.
  5. They demonstrate the usual quality and performance of similar products which the customer can reasonably expect, particularly with regard to the nature of the product and, where appropriate, the descriptions of the products’ specific features made by LLUIS GARCIA RIBES.
  6. LLUIS GARCIA RIBES describes the details, technical features and photographs of the products provided by their manufacturer, so that it is not bound by these public statements.

No liability shall be accepted for any non-conformity of which the CUSTOMER is aware or has been unable to ignore when entering into the contract, or which is caused by materials provided by the CUSTOMER.

II) Liability of the PROVIDER and rights of the CUSTOMER

LLUIS GARCIA RIBES shall be liable to the CUSTOMER for any non-conformity that exists when the product is delivered. LLUIS GARCIA RIBES grants the CUSTOMER the right to repair the product, to replace it, to reduce the price and to terminate the contract.

In accordance with Article 6 of the Civil Code, any prior waiver of the rights of the CUSTOMER or acts carried out in fraud will be null and void.

III) Repair and replacement of products

  1. If the product is not in accordance with the contract, the CUSTOMER may choose to demand its repair or replacement, unless one of these options is impossible or disproportionate. As soon as the CUSTOMER notifies LLUIS GARCIA RIBES of the chosen option, both parties must abide by it. The CUSTOMER’s decision is without prejudice to the provisions of Article IV below, in the event that the repair or replacement fails to bring the product into compliance with the contract.
  2. Any form of remedy which imposes on LLUIS GARCIA RIBES costs which are unreasonable in comparison with the other form of remedy shall be considered disproportionate, taking into account the value that the product would have if there were no lack of conformity, the relevance of the non-conformity and whether the alternative remedy could be carried out without major inconvenience to the CUSTOMER.

IV) Rules of repair or replacement of the product

Repair and replacement will comply with the following rules:

  1. They will be free of charge for the CUSTOMER. This shall include the necessary costs incurred in remedying the non-conformity of the products with the contract, in particular shipping costs, as well as labour and material costs.
  2. They will be carried out within a reasonable period of time and without major inconveniences for the CUSTOMER, taking into account the nature of the products and their purpose for the CUSTOMER.
  3. Replacement suspends the time periods referred to in Article VII from exercising the option until the delivery of the new product. In any event, the second paragraph of Article VII shall apply to the substitute product.
  4. If the product has been repaired and delivered but still does not conform with the contract, the CUSTOMER may demand the replacement of the product, within the limits established in Article IV(2), or the reduction of the price or the termination of the contract in the terms of Article V.
  5. If the replacement fails to make the product comply with the contract, the CUSTOMER may demand the repair of the product within the limits set out in Article IV(2), or the reduction of the price or the termination of the contract in the terms of Articles V and VI.

V) Price reduction and contract termination

The reduction of the price and the termination of the contract shall be carried out at the CUSTOMER’s discretion when they are unable to demand the product’s repair or replacement and in cases where the repair or replacement has not been carried out within a reasonable period of time or without major inconvenience for the CUSTOMER. The decision shall not apply when the non-conformity is of minor importance.

VI) Price reduction criteria

The price reduction will be proportional to the difference between the value the product would have had at the time of delivery had it been in compliance with the contract and the value of the product actually delivered at the time of delivery.

14- APPLICABLE LAW AND JURISDICTION

These conditions shall be governed by or construed in accordance with Spanish law in respect of matters not expressly set forth herein. The PROVIDER and the CUSTOMER agree to submit any dispute that may arise from the provision of the products or services covered by these Terms and Conditions to the courts and tribunals of the CUSTOMER’S place of residence.

In the event that the CUSTOMER lives outside of Spain, the PROVIDER and the CUSTOMER expressly renounce any other forum, submitting to the Courts and Tribunals closest to VILANOVA I LA GELTRU (Spain).